CSX Customer Service (PTY) Ltd, a group company of JSE – listed Metrofile Holdings Ltd, is a specialist solutions and support company that has been in existence since 1969. CSX specializes in the supply, installation and support of business in various niche markets. The primary goal of CSX is to ensure maximum equipment/system availability to our customers.
Our knowledgeable and well-trained staff provides service of the highest quality, assuring that the right solution is provided to meet clients requirements. We offer a free one year warranty with all equipment sold within South Africa. This warranty can be upgraded to a maintenance contract once the warranty has expired, details of which can be tailored to suit an individual client. CSX prides itself on providing excellent service.
CSX offers clients the choice of outright purchase, rental or rental to own options for all our equipment. We have branches in Johannesburg, Cape Town, KwaZulu Natal, Port Elizabeth and Bloemfontein. We recently opened CSX Customer Services Namibia (PTY) Ltd in Windhoek.
Our New Business Development Team is focused on supplying solutions into Africa and to date we have clients in Botswana, Ghana, Mozambique, Namibia, Uganda, Zambia and Zimbabwe. We also provide maintenance services in Africa.
CSX’s Help Desk is the key area that the entire CSX Service operation revolves around. It consists of a dedicated team of people responsible for receiving calls from customers and directing the requirement to the applicable resource. The call details are logged onto a “state of the art” call logging system where the progress of the call is monitored and is follwed up and escalated when required.
Please see the Products page for a list of products that we supply and support, and our Contact us page for a list of our branches and relevant contact Personnel.
National Sales Manager
Technical Support Manager
National Technical Manager
Product Manager (Scanners)
Product Manager (Libraries and Packaging)